Toll Free Number Service for Your Business in India
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One crucial tool that can elevate your business’s communication strategy is a toll-free number service. In this blog, we’ll explore the significance of having a toll-free number for your business in India, starting with an introduction to what toll-free numbers are and how they work, followed by an in-depth look at their importance.
What is a Toll-Free Number?
A toll-free number is a telephone number that allows callers to reach a business or individual without incurring any charges for the call. Instead, the recipient of the call (i.e., the business) bears the cost. These numbers typically start with a specific prefix, such as 1800, in India, making them easily identifiable.
How Does it Work?
- Caller Dials the Toll-Free Number: When a customer dials a toll-free number, the call is routed through the telecom network just like any other phone call.
- Identification of Toll-Free Number: The telecom network recognizes the toll-free number based on its unique prefix, such as 1800 in India.
- Routing to the Service Provider’s Network: Once identified as a toll-free call, the telecom network routes the call to the service provider’s network associated with the toll-free number.
- Service Provider’s Network Processes the Call: The service provider’s network processes the incoming call and directs it to the designated destination, which is typically a landline, mobile phone, or virtual phone system, depending on the configuration set up by the business.
- Connection to the Business: The call is then connected to the business’s designated phone line or call center, where it is answered by a representative or automated system.
- Bearer of Call Charges: Unlike regular phone calls where the caller bears the cost, with toll-free numbers, the service provider (i.e., the business) absorbs the cost of the call. The business pays for incoming calls received on the toll-free number, typically through a subscription or pay-per-use model.
- Call Handling and Resolution: Once connected, the business handles the call according to its established procedures. This may involve providing customer support, answering inquiries, processing orders, or any other relevant action.
SpaceEdge Technology: Best toll-free number provider in India
SpaceEdge Technology is the leading provider of toll-free number services in India. With a commitment to innovation, reliability, and customer satisfaction, we offer cutting-edge telecommunications solutions to businesses of all sizes.